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AI January 9, 2023

ChatGPT Improves Mental Health Outcomes, But There’s a Catch

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Robot therapists

Mental health organization Koko successfully leveraged ChatGPT to help them improve their online support, but when users learned that a chatbot was co-authoring responses the perceived benefits vanished.

The reception of the experiment on social media has been mixed, with some people fascinated by the potential of AI in the field, and other strongly opposed to the intrusion of artificial intelligence.

No shortcuts to mental wellbeing

A recent experiment by Koko which supplemented human responses with ChatGPT at first appeared to offer significant benefits to its users.

Koko is a non-profit mental health organization offering support and intervention to anyone struggling with mentall wellness, but particularly adolescents. As part of their mission to make mental health accessible to anyone the company augmented its volunteer resources with artificial intelligence.

According to Koko founder Rob Morris the trial initially proved succesful. Morris states that AI assisted reponses were initially better received and helped to cut wait times. Sadly, the benefits did not last.

“Once people learned the messages were co-created by a machine, it didn’t work. Simulated empathy feels weird, empty,” Morris said on Twitter last week. “Machines don’t have lived, human experience so when they say “that sounds hard” or “I understand”, it sounds inauthentic.”

Morris eventually went on to conclude that chatbots, “aren’t taking time out of their day to think about you. A chatbot response that’s generated in 3 seconds, no matter how elegant, feels cheap somehow.”

The integration of ChatGPT into Koko is part of a longstanding partnership dating back to June 2020, with ChatGPT assisting human assistants to answer over 30,000 messages.

A mixed response

The idea of AI-assisted mental health intervention has been met with widespread fascination, and a small, but palpable degree of horror on social media.

A number of people took umbrage with Morris’ statement that an AI “sounds inauthentic” when sympathizing with humans.

As Twitter user ActuallyStryder pointed out, “It doesn’t ‘sound’ inauthentic, it IS inauthentic. The entirety of the conversation is one of optimized mimicry.”

The same, or similar sentiments were widely shared by many. Others expressed shock or disgust and questioned the ethics of such an experiment in the first place.

Not everyone was quite so appalled however. HyaenaMom compared the authenticity favorably to mental health provision under the UK’s National Health Service (NHS), “It felt inauthentic when coming from my NHS mental health practitioners as well… I’ll take GPT over that anytime.”

As for the fact that chatbots don’t have lived experience she added, “therapists and especially psychiatrists and psychologists might not have lived experience either.”

Craving any company at all

The immediate response to Koko’s experiment seems to suggest that humanity is quite ready for artificial empathy, but could that change over time?

As Morris himself asks, “Can machines overcome this [problem]? Probably.”

Morris continues, “Maybe we’re so desperate to be heard, to have something actually pay attention to us without being distracted, without looking at a phone or checking slack or email or twitter  — maybe we long for that so deeply, we’ll convince ourselves that the machines actually care about us.”

Clarifications cause further confusion

Morris has responded to the backlash from Koku’s recent experiment, seeking to quell the strong criticism the organization has faced from some quarters.

Sadly, the clarification only seems to cause further confusion.

Morris now states that all users were aware that the responses were crafted with the help of an artificial intelligence, and that no-one seeking help ever chatted directly with an AI.

“This feature was opt-in,” said Morris before muddying the waters once more by adding. “Everyone knew about the feature when it was live for a few days.”

Whether users knew about the feature from the start or not, the fallout from the experiment proves that there are tangible pitfalls to avoid when employing AI technology into existing services.

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Image credits: Shutterstock, CC images, Midjourney, Unsplash.

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Could Sci-Fi Movies Like Terminator Have Shaped Our Fears of AI?

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Could Sci-Fi Movies Like Terminator Have Shaped Our Fears of AI?

The British Computer Society CEO Rashik Parmar believes that AI threats to humanity are overstated. He said concerns being expressed “play to the fears that most of society has” and have been shaped by popular science fiction films like Terminator and Ex Machina.

His comments come in the wake of a recent statement from US-based Centre For AI Safety warning of “the risk of extinction from AI.” Signed by CEOs from OpenAI and Google, the letter says the risks should be treated with the same urgency as pandemics and nuclear war.

“There should be a healthy scepticism about big tech and how it is using AI, which is why regulation is key to winning public trust,” said Parmar, a former IBM chief technology officer for Europe, Middle East and Africa, according to local media reports.

“But many of our ingrained fears and worries also come from movies, media and books, like the AI characterizations in Ex Machina, The Terminator, and even going back to Isaac Asimov’s ideas which inspired the film I, Robot.”

Also read: AI Code of Conduct Coming ‘Within Weeks’ Says US and Europe

Movies fuel AI fears

The development of AI has raised concerns about its potential to be used for harmful purposes, such as discrimination, surveillance, and nuclear war. There have also been concerns about the potential for artificial intelligence to create mass unemployment.

In March, several luminaries including Apple co-founder Steve Wozniak, billionaire Elon Musk, Gary Marcus, and others, signed an open letter calling for a six-month moratorium on large language AI training in the world.

And then Geoffrey Hinton – considered the “godfather of AI” – quit his job at Google last month with a warning that it could fuel disinformation and cause massive job losses.

For American computer scientist Eliezer Yudkowsky, the risks of AI cannot be managed through regulation alone. He believes that the development of AI poses an existential threat to humanity and that the only way to deal with the threat is to shut it all down completely.

Could Sci-Fi Movies Like Terminator Have Shaped Our Fears of AI?

Terminator

Parmar explained that people who are more familiar with AI through Hollywood movies are more likely to believe that it poses a threat to humanity. He said the concerns that are being expressed “play to the fears that most of society has”.

“They come from what they’ve seen in the movies. They’re amazing, you watch Terminator and you think that it’s real and that it’s going to come and kill you any second now,” said Parmar.

“It’s a killing machine, that throughout the films uses AI in different ways – interpreting what’s been done, predicting the future and responding to different situations. AI isn’t explicitly mentioned but you know it’s AI that’s doing this,” he added.

Responsible development

In science fiction films like Terminator, Ex Machina and The Matrix, AI is often portrayed as a threat to humanity. The films depict artificial intelligence systems that become self-aware and decide to exterminate their human creators.

Although the movies are works of fiction, they have helped to shape public perceptions of AI, according to Parmar. He noted AI is not as powerful as Hollywood would have you believe, and that the systems are not yet capable of independent thought or action.

“AI is just a bit of software and no bit of software has any intention, it’s not sentient,” Parmar stated, urging balance and responsibility in the development of artificial intelligence.

“There are legitimate concerns about AI, which is why we need to make sure it grows up responsibly,” he said.

“It needs to be developed by ethical professionals, who believe in a shared code of conduct.” The British Computer Society chief executive officer blamed the media for “feeding off these fears” to create misconceptions about the dangers of AI.

“Do films and the media have to change? No. It just proves we need more public education about the reality of AI, and for it to be part of the skills and teaching we get when we’re very young,” Parmar added.

AI regulation

Regulators from around the world have started to pay more attention to AI in recent months. This past week, European Commission Vice President Margrethe Vestager said the EU and the United States expect to draft a voluntary code of conduct on artificial intelligence within weeks.

She said the U.S. and the EU should promote a voluntary code of conduct for AI to provide safeguards as new legislation is being developed. In May, leaders of the so-called G7 nations met in Japan and called for the development of technical standards to keep AI “trustworthy”.

China’s Cyberspace Administration has already issued new regulations that ban the use of AI-generated content to spread “fake news.” In Australia, Industry and Science Minister Ed Husic said regulation is coming soon.

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Japan Leads the Way by Adapting Copyright Laws to the Rise of AI

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Japan Leads the Way by Adapting Copyright Laws to the Rise of AI

In a groundbreaking move, the Japanese government announced that copyrighted materials used in artificial intelligence (A.I.) training would not be protected under intellectual property laws, according to local media reports.

The Minister for Education, Culture, Sports, Science, and Technology, Keiko Nagaoka, confirmed this decision. Nagoka stated that it was applicable to A.I. datasets regardless of their purpose or source.

The policy shift was a response to the increasing significance of A.I. across various industries, including robotics, machine learning, and natural language processing. 

Japan aims to foster an open and collaborative environment by exempting A.I. training data from copyright restrictions to stimulate innovation and progress.

This move has sparked a global conversation about the evolving relationship between artificial intelligence and intellectual property rights, raising important questions about balancing innovation and copyright protection. 

A.I. training, copyright laws, and fair use policy

Japan’s decision to exempt A.I. training data from copyright laws has sparked global discussions on the delicate balance between intellectual property protection and A.I. advancements.

The Japanese copyright strategy is similar to the United States Fair Use Policy. The Fair use policy promotes freedom of expression by permitting the unlicensed use of copyright-protected works in certain circumstances. Most European countries also have an open policy toward using copyrighted materials in A.I. training.

Over the past months, several high-profile cases have involved A.I. training and copyright law. The U.S. House Judiciary Committee recently held a hearing examining the intersection of generative A.I. and copyright law.

Speaking at the committee hearing, Sy Damle, a former General Counsel of the U.S. Copyright Office, argued in support of the fair use policy, describing the use of copyrighted works to learn new facts as “quintessential fair use.”

How does this impact the A.I. industry?

Several experts have aligned with Japan’s notion that removing copyright barriers in A.I. training will expedite the development of innovative solutions, ultimately driving economic growth in AI-dependent sectors.

Additionally, the move could prompt a reassessment of copyright laws in other nations as governments grapple with the challenges presented by A.I. technology.

While its long-term impact remains uncertain, Japan’s bold step signifies a significant milestone in the global conversation surrounding A.I., copyright, and the necessary legal frameworks to support these emerging technologies reshaping our world.

Japan warns OpenAI about collecting sensitive data

Reuters reported that Japanese regulators had warned OpenAI against collecting sensitive information without people’s consent.

Japan’s Personal Information Protection Commission told the ChatGPT-creator to minimize its collection of sensitive data for machine learning, adding that it may take action against the firm if its concerns persist.

The warning is coming amid reports that over half of Japan’s population wants more stringent control of the A.I. sector. According to the report, there is widespread concern among the people about the general use of such tools.

Meanwhile, Japan is not the only country concerned about OpenAI’s data collection methods. Earlier in the year, Italy temporarily banned ChatGPT over privacy concerns.

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Metaverse Experiences Must Be Worth Having, Says Stephenson

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Metaverse Creator Stephenson Opens Up On It 30 Years Later

The success of the metaverse depends on the ability of developers to build quality experiences that “millions or billions” want to have. To do that the sector must attract, find, and financially incentivize the very top talent from related industries. 

This is the verdict of Neal Stephenson, the man credited with coining the word metaverse in his 1992 novel Snow Crash.

Source the best developers

Famed author and futurist Neal Stephenson says the metaverse must find and attract the most talented people to make the sector a success. Stephenson’s comments came during an appearance at AWE USA 2023 convention on Wednesday. 

“If we’re going to have a metaverse that’s being used all the time by millions or billions of people, then there have to be experiences in the metaverse that are worth having,” Stephenson said.

“That seems like an obvious statement but for me, there’s a glaring and frustrating lack of support for the kinds of people who make those experiences,” added the author. “Right now the skill set that is needed to create the metaverse is basically what you see in the game industry. People who know how to use game engines and how to create the assets that feed into those game engines. Those people by and large have jobs and other things they could be doing. 

“We need to create the economic basis for [developers] to get rewarded if they succeed in creating metaverse experiences that a lot of people enjoy.”

Stephenson cited a number of ways that developers may be rewarded, but his personal vision is for a tokenized metaverse owned and controlled by its citizens.

In June last year, Stephenson announced Lamina1, a layer 1 blockchain infrastructure and open metaverse company. Stephenson co-founded the “batteries-included blockchain” with Peter Vessenes, reflecting their vision for an incentivized metaverse that, according to its website, could “empower a new generation of interconnected, immersive experiences across gaming, entertainment, fashion, music, and beyond.”

Metaverse Experiences Must Be Worth Having, Says Stephenson

Seeing double: Ori Inbar and Ori Inbar introduce Neal Stephenson

A tale of two metaverses

Ori Inbar, the CEO of AWE, hosted the conversation with Stephenson on what marked the opening of the 14th annual AWE convention. The latest event is running from May 31 to June 2 in Santa Clara, California. Those who can’t attend in person are invited to participate online.

In an entertaining introduction, a virtual facsimile of Inbar initially addressed conference attendees, only for the real Inbar to interrupt and reveal the entire monologue was written by ChatGPT. 

Inbar then asserted that AI makes “original voices… even more valuable than before.”

Once Inbar sat down with Stephenson the pair discussed just how far technology is developing across multiple fields. Inbar asked Stephenson where he believed the metaverse was headed; to something dystopian or something utopian.

“I think it would be very early and premature to make announcements today about whether it is going in one particular direction,” said Stephenson.

To Stephenson, both the positives and the negatives of the metaverse can co-exist within just one reality – something he explored in his 1992 novel.

“Our initial exposure to the metaverse is a kind of very vast market, a lowest common denominator to include … the worst of television,” said Stephenson said as he described the surface level of the metaverse. “But later on, as we get farther into the book, we see that people have used it to make beautiful works of art. There are some people … who lavished a lot of time and attention on making homes in the metaverse that are exquisite works of art, both visually and in this sonic environment.”

That ambition of a deeper metaverse is worth striving for, especially as a driver of its long-term success.

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