Helpshift, the established leader in in-app customer service and user support for mobile-first brands, has announced the launch of Metashift, its patented user support and customer service solution for the Metaverse.
Brands can use Metashift to provide immersive support within AR, VR
Metashift may be used by brands to give immersive assistance in AR, VR, and mobile experiences, with enhanced features tailored to the Metaverse’s demands.
Brands will need new means to connect with people in these new virtual worlds; they will need to be able to validate user identities and assets using new technologies such as NFTs, blockchain tokens, and identity tokens, and they will need to make sure that consumers like their new metaverse experiences.
Helpshift’s new Metashift product will assist metaverse companies by delivering in-world support experiences that allow consumers to leave comments, ask questions, and interact with a representative without ever leaving the Metaverse. Companies can minimize attrition, improve CSAT ratings, and boost revenue with a Metaverse-specific immersive customer care experience.
“If your company is interested in the Metaverse’s new potential, you’ll need a strategy for engaging with consumers, collecting and analyzing feedback, and providing help tailored to the demands of the immersive environment,” stated Eric Vermillion, CEO of Helpshift.
The Metaverse is an immersive and transformative development
“You risk losing millions of clients if you don’t adjust your user experiences to the Metaverse. The Metaverse is a new way of interacting with companies online that is both immersive and transformational. To avoid churn and develop adoring followers, organizations should emphasize the user experience in order to succeed. Users should be able to submit feedback and receive in-world assistance without having to leave the Metaverse.”
Keywords Studios, a renowned video game industry services firm and a longtime Helpshift partner, feels the Metaverse has a lot of promise and that there is a rising desire for new ways to communicate with consumers in AR/VR settings.