![Air Canada Forced to Refund Customers After Its AI Chatbot Faked a Policy](https://metanews.com/wp-content/uploads/2024/03/670E2E48-7A70-434D-B553-CAA8BE3113AC-300x169.jpeg)
Air Canada Forced to Refund Customers After Its AI Chatbot Faked a Policy
A tribunal in Canada has ruled that consumers who get misleading information from AI programs can receive compensation. The Civil Resolution Tribunal of British Columbia made the ruling after a Canadian flyer promised a bereavement discount by an AI chatbot