![AI Chatbot Goes Rogue: Swears and Criticizes Delivery Firm After Update Error](https://metanews.com/wp-content/uploads/2024/01/B7DD0CAF-B688-4972-A6FE-DDEAE4C2A90B-300x171.jpg)
AI Chatbot Goes Rogue: Swears and Criticizes Delivery Firm After Update Error
A DPD AI chatbot unexpectedly swore and criticized the company in a customer interaction, leading to its disablement after a system update error. An artificial intelligence (AI) customer service chatbot for an international delivery service, Dynamic Parcel Distribution (DPD), used